Return to sender

So I wanted to share the responses I’ve gotten so far to the e-mails I sent back as part of The Sin City Siren’s campaign to get Republic Services and retailers to recycle used CFLs (compact fluorescent lightbulbs).

Below are the responses so far …

— E

From Home Depot:

 Dear Emmily,

The Home Depot Customer Care is in receipt of your email.

We would like to inform you that The Home Depot is committed to the
safety of our customers and communities in which we operate.

The Energy Star light bulbs or CFL bulbs we sell do contain small
amounts of mercury and should not be discarded with regular household
trash. The packaging of these bulbs the Company sells includes a
toll-free phone number and a website address where you can find
information regarding the proper disposal of the bulbs.

We are always looking for ways to better serve our customers and your
comments will be used in the overall evaluation.

We look forward to your continued patronage and assisting you with all
of your home improvement needs.


Customer Care

From Target:

Dear Emmily Bristol,

Thanks for your suggestion that Target should take back CFLs in our

Great products, great value – that’s what Target is all about. We
really appreciate your feedback because it helps us learn more about what
our guests want and need. I can’t promise we’ll begin the service you
suggest, but I’ll make sure to share your suggestion) with our Store
Operations team.

At Target we have a responsibility—as team members, as a company, and
as global citizens—to minimize our environmental footprint.  Whether
it’s offering natural and organic products or reducing waste, using
energy more efficiently and operating sustainably, we’re proud of our
accomplishments and we’re continually improving, one store at a time. Here
are some things we’ve done so far:

– Through our comprehensive recycling and reuse programs, we’ve cut our
waste by 70%.
– When economically feasible, energy is purchased from renewable
Target shopping bags are made from recycled materials with
environmentally friendly soy and water-based ink.
-For 2008, guests can choose from three styles of Target branded,
polypropylene re-useable bags that are strong, washable, lightweight,
fashionable, eco-friendly and available at a great price.
– Four stores in California draw 20 percent of their annual electricity
needs from their own rooftop solar-panel systems. In 2007, Target will
retrofit 14 more California stores to operate on solar power.
– Environment-friendly merchandise includes non-toxic cleaners, compact
fluorescent light bulbs, organic foods and ENERGY STAR-rated
– We also carry products made from recycled-content materials, such as
greeting cards, office paper, doormats, and gardening products.

For complete details about all Target does for our environment, please

Have questions or want more information? Give us a call at (800)
440-0680. You can also speak with a team member at the Guest Services Desk at
your local Target store, or visit us on Either way, we’re
here to help!

Thanks for shopping with us. We’ll see you again soon at Target.


Target Guest Relations
[THREAD ID:1-4Q671S]


Dear Emmily:

Thank you for your interest in Lowes policies.  We appreciate your
comments, and will forward them to the Lowes policy team for review.

If you have additional questions or comments, please contact us by
replying to this e-mail.

Thank you,

Lowe’s Customer Care

One thought on “Return to sender

  1. The stores you contacted obviously have not
    tackled the problem. This is crazy. Now we are
    going to fill our homes and landfill sites with
    mercury. Great.

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